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Sr. Field Service Technician

Date: Jul 21, 2021

Location: York, Pennsylvania, USA

Company: Voith Group

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About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.


For the Voith US Inc., Service Operations Industry USA department, we are looking for:


Sr. Field Service Technician  
York, PA

 

Summary

The incumbent in this job works as the sole Voith representative in front of customers. A mindset of customer satisfaction, quality service and safety first are required. The incumbent creates a long term trustful relationship with customers where the technical solutions are provided to meet customer business needs.

 

Responsibilities

 

  • Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Hydrodynamic and Geared Industrial products.
  • PLC Controls review and evaluation. Ladder logic troubleshooting, parameter changes
  • Perform static and dynamic testing including vibration assessment for completion of work.
  • Execute and lead task with great level of Safety standards.
  • Provide commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith Industrial products.
  • Acts as the project manager of the entire job including management of third parties in order to secure the service timeline.
  • Provide customer support to operators via in person, phone and/or email.
  • Work as part of product group team to achieve/exceed service objectives.
  • Provide documented service analysis and reports on both preventative maintenance and failure situations.
  • Provide service support for direct sales force.
  • Complete special projects as assigned by the Service Manager.
  • Some international travel outside of North America.
  • Promote after-sales business, as upgrades, maintenance programs

 

 

 

 

 

 

 

Qualifications

  • Mechanical Engineering Degree
  • Experienced Mechanical technicians will be considered for this job as well (Technician title would be used instead)
  • 5-7 years of experience with field work and rotating machinery.
  • Mechanical power transmission experience is an asset.
  • PLC controls experience is a requirement. Ability to read and change control parameters Instrumentation knowledge, i.e. actuators, RTD’s, transmitters calibration and troubleshooting
  • Vibration Analysis experience is an asset
  • Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.
  • Ability to build and maintain successful working relationships with customers.
  • 24/7 days per week availability
  • Confident decision maker
  • Ability to read and understand technical manuals and drawings.
  • Fully fluent in English with very good communication skill. Knowledge of Spanish is an asset
  • Good knowledge of MS-Office

 

Physical Demands

The physical demands described here are representative of those that must be met by an Associate to successfully perform the key actions of job.

 

Talking                                            Frequently

Hearing                                           Frequently

Sitting                                             Frequently

Standing                                         Frequently

Walking                                          Frequently

Bending                                          Frequently

Climbing                                         N/A

Reaching                                        Occasionally

Prolonged Overhead Work               N/A

Pushing/Pulling                               N/A

Kneeling/Squatting                          Occasionally

Lifting                                             Occasionally up to 25 lbs

Carrying                                          Occasionally up to 25 lbs

Balancing                                        N/A

Rotation/Twisting                             N/A

Keyboard Use                                 Frequently

Using vibration tools/equipment N/A

Noise level                                      occasionally up to 100 dBA

Travel                                             75% of total working time

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.


Nearest Major Market: York PA
Nearest Secondary Market: Lancaster