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Field Service Technician II

Date: Apr 27, 2021

Location: York, Pennsylvania, USA

Company: Voith Group

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About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.


For the Voith US Inc., Sales CV/ WS&FS NAFTA & CA department, we are looking for:


Field Service Technician II  
York, PA

 

 

Summary

The incumbent in this job works as the sole Voith representative in front of customers. A mindset of customer satisfaction, quality service and safety first are required. The incumbent creates a long term trustful relationship with customers where the technical solutions are provided to meet customer business needs.

 

Responsibilities

  • Proactively visits customers for service mentoring and training.
  • Performs PDIs, Uploads and SW updates.                                                                                                                                                                                                                                                  
  • Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on designated Voith products.
  • Handle and organize daily service issue with customers, VSPs and OEMS including reports
  • Provide supervisory assistance during commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith products at customer sites or in-house at Voith.
  • Act as the project manager of the entire job in order to secure the service timeline.
  • Provide customer support to operators in person, online, by phone and/or email.
  • Work as part of product group team to achieve/exceed service objectives.
  • Provide documented service analysis and reports on both preventative maintenance and failure situations.
  • Provide service support for direct sales team.
  • Complete special projects as assigned by the Service Manager.
  • Some international travel outside of North America.
  • Promote after-sales business such as upgrades and maintenance programs
  • Follow VTI Operating Manual & HSE Policies and procedures.

 

Qualifications

  • Two year college/technical school degree
  • Ability to read and understand technical manuals and drawings.
  • At least five years of experience working maintenance of rotating machinery.
  • Mechanical power transmission experience
  • Heavy-duty vehicle transmissions experience
  • Ability to assume supervisory role of mechanical projects and direct assistance.
  • Strong organizational skills to prioritize multiple tasks.
  • Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.
  • Ability to build and maintain successful working relationships with customers.
  • 24/7 days per week availability
  • Confident decision maker
  • Instructor/trainer experience.
  • Fully fluent in English with very good communication skill. Knowledge of Spanish is an asset
  • Good knowledge of MS-Office
     

Physical Demands

The physical demands described here are representative of those that must be met by an Associate to successfully perform the key actions of job.

 

Talking                                                          Frequently

Hearing                                                        Frequently

Sitting                                                           Frequently

Standing                                                      Frequently

Walking                                                        Frequently

Bending                                                       Frequently

Climbing                                                       N/A

Reaching                                                      Occasionally

Prolonged Overhead Work                  N/A

Pushing/Pulling                                         N/A

Kneeling/Squatting                                 Occasionally

Lifting                                                            Occasionally up to 25 lbs

Carrying                                                       Occasionally up to 25 lbs

Balancing                                                     N/A

Rotation/Twisting                                    N/A

Keyboard Use                                           Frequently

Using vibration tools/equipment      N/A

Noise level                                                  occasionally up to 100 dBA

Travel                                                            60% of total working time

 

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.


Nearest Major Market: York PA
Nearest Secondary Market: Lancaster