About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 21,000 employees, sales of € 4.9 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Turbo is hiring for:

Customer Service Rep Level II 
York, PA


Interested to learn about Voith? Check out our video "Voith careers" on YouTube.


Reasons you’ll love working here:


  • Flexibility with Work/Life Balance
  • Hybrid Schedule and Summer Hours
  • Dress for Your Day Dress Code
  • Great Compensation and Benefits Package including 401K with up to 5% Match AND a 3% Company Contribution to Start
  • Paid Time Off and 10 paid Holidays per Year
  • Climate-Neutral Footprint Worldwide
  • Leadership and Professional Development Opportunities
  • Health and Wellness Benefits



              The incumbent in this job is a self-starting individual that is highly motivated to support automotive level commercial and technical processes.  Knowledge and understanding of the company’s products will be required as well as a high work ethic, a personal commitment to meeting deadlines and willingness to work closely with other departments. The incumbent’s focus will be on supporting CV Inside Sales, both existing and future new business and  aftermarket, through data entry and different processing of task as per sales and operations procedures. This position is also responsible to support customer’s requests for warranty parts and replacement warranty transmission.   



  • Handling of Inside Sales functions for both new unit and aftermarket business according to Voith’s Offer to Order “OTO” Process to include:
    • Creating offers and quotes for OEM new business as well as aftermarket.
    • Entering and the release the Sales Orders,
    • Sending order confirmations and customer order updates as delivery schedules change.
  • Assists CV outside sales and customer service with order entry, creating order confirmations and the MCL process
  • Point of contact for communication and follow-up with Planning department to ensure on-time Product Shipments
  • Point of contact for OEM accounts as well as end customer emails and phone calls as it relates to open or pending orders.
  • Point of contact for customers enrolled in the CV Customer Preformed Warranty “CPW” program to include:
    • Document CPW claims and payments, both internal and external,
    • Processing of warranty spare parts for customer repairs,
    • Coordinating of service level 2 repairs with the VTI workshop and planning departments,
    • Training new CPW customers on process and procedures.
  • Executing and/or assisting the aftermarket department with support from the commercial manager with the MCL process
  • Ensure customer satisfaction through internal support to ensure sales have what is needed in a timely manner
  • Support OTO and OTC processes by ensuring sales, service, and orders fulfillment from assigned activities are run according to the defined procedures and processes
  • Assists invoice collections and updates the service inventory planning. Help maintain cost and price database
  • Other tasks and responsibility as assigned



  • Fully fluent in English with very good communication and writing skills
  • Strong focus on process details and accuracy 
  • 2-year degree in related field of a technical discipline 
  • Microsoft office, strong aptitude in MS Excel
  • Ability to make presentations and reports to give to Outside sales, inside sales and management
  • Minimum 2 years of automotive or mobility related experience or equivalent helpful
  • Strong knowledge of using parts books (paper and web based), service and parts bulletins, understanding of parts supersessions to supply newest parts needed for end user.
  • Previous experience of working in repair shop environment to help support potential technical parts questions from the end user.