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Customer Service Manager

Date: Aug 27, 2021

Location: York, Pennsylvania, USA

Company: Voith Group

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About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.


For the Voith Hydro, HyService Product Development department, we are looking for:


Customer Service Manager  
York, PA

 

Summary –

Provides overall project leadership through complete project life cycle (from proposal phase  to complete execution), to supply parts and services for the complete hydroelectric power  plants  equipment supplied by Voith, including, but not limited to turbine, generator, balance of plant electrical & mechanical and automation. This includes facilitating decision making process throughout the  project, interpretation of the contract documents, providing the interface between the company and customer, as well as all functions as needed to successfully complete the project profitability goals and contractual requirements.

Responsibilities –

  • Responsibility for leading the proposal efforts (cost, schedule, scope, quality, etc.) to provide accurate and concise offers for services & parts, as above mentioned, in line with contract requirements and customer specifications;
  • Responsible for managing the project team members during negotiation with the customer, when applicable;
  • Responsible for overseeing the Sales Order number creation, as  well as  the budget uploaded into the WBS when the OTO proposals turn into OTC orders, for the above mentioned projects & services;
  • Responsible for executing the SAP transactions applicable to projects for services & parts above mentioned;
  • Responsible for maintaining good working relations with customers (internal and external), internal suppliers, and vendors in order to receive the cooperation necessary to complete the component supply, and to provide technical assistance required to support customer schedules.
  • Responsible for managing overall projects for services & parts, including the development of contingency plans, as well as continuous efforts to develop change orders that bring value to customers and profitability to Voith;
  • Responsible for making logical decisions under extreme pressures to resolve customers’ problems.
  • Accountability on the success of the proposals & projects for services & parts above mentioned, including, but not limited to: commercial, technical, price level and customer satisfaction;

Qualifications –

  • A Bachelor's degree in Engineering (Mechanical or Electrical) or an Associate’s degree in  a related field with a corresponding work history.
  • Minimum of a five year experience in hydro power or supporting industry is required.
  • Organizational skills combined with a high degree of accuracy and attention to detail. Highly developed report writing and technical skills are essential.
  • Must be able to consistently prioritize and complete multiple tasks in the time allotted with minimal supervision.
  • Travel will be sporadically required within the North America territory to visit Customer sites  and follow up with suppliers with exposure to industrial environments.

Physical Demands

The physical demands described here are representative of those that must be met by an Associate to successfully perform the key actions of job.

 

Talking                                                          Frequently

Hearing                                                        Frequently

Sitting                                                           Frequently

Standing                                                      Frequently

Walking                                                        Frequently

Bending                                                       Frequently

Climbing                                                       Occasionally

Reaching                                                      Occasionally

Prolonged Overhead Work                  N/A

Pushing/Pulling                                         N/A

Kneeling/Squatting                                 Frequently

Lifting                                                            Occasionally up to 25 lbs and more

Carrying                                                       Occasionally up to 25 lbs and more

Balancing                                                     N/A

Rotation/Twisting                                    Occasionally

Keyboard Use                                           Frequently Using vibration tools/equipment                  N/A

Noise level                                                  occasionally > 100 dBA

Travel                                                            Occasionally

 

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith Hydro is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.


Nearest Major Market: York PA
Nearest Secondary Market: Lancaster