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Customer Service Manager, NE

Date: Jun 15, 2022

Location: York, Pennsylvania, USA

Company: Voith Group

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About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.3 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.


For the Voith Hydro HyService team we are looking for:


Customer Service Manager, NE  
Hybrid

Reasons you’ll love working here:

  • Health and safety are a top priority at Voith
  • Work Environment
  • Paid Time Off/Holidays
  • Opportunities for promotion, bonuses, incentives
  • 401K Match/Retirement Savings Plan - 5% plus an additional 3% 

 

Career development: Plan on developing both professionally and personally. Voith Learning & Development, team creates classes, seminars, and beyond-the-classroom tools that help employees understand Voith’s culture, organization, values, and role in the world.

Benefits: Our range of offered benefits can include medical, dental, vision, life insurances, starting on first of month on or after date of hire, employee discounts, 401(k) savings plans, service awards, tuition reimbursement, referral bonuses and more! Find out which benefits you'll get after you choose your role with us.

Life work Balance: Paid time off starting at 16 days in your first year of employment plus 10 paid holidays.

 

 

Summary

Provides overall project leadership through complete project life cycle (from proposal phase to complete execution), to supply parts and services for the complete hydroelectric power plants equipment supplied by Voith, including, but not limited to turbine, generator, balance of plant electrical & mechanical and automation.  This includes facilitating decision making process throughout the project, interpretation of the contract documents, providing the interface between the company and customer, as well as all functions as needed to successfully complete the project profitability goals and contractual requirements.

 

Responsibilities

  • Responsibility for leading the proposal efforts (cost, schedule, scope, quality, etc.) to provide accurate and concise offers for services & parts, as above mentioned, in line with contract requirements and customer specifications;
  • Responsible for managing the project team members during negotiation with the customer, when applicable;
  • Responsible for overseeing the Sales Order number creation, as well as the budget uploaded into the WBS when the OTO proposals turn into OTC orders, for the above mentioned projects & services;
  • Responsible for executing the SAP transactions applicable to projects for services & parts above mentioned;
  • Responsible for maintaining good working relations with customers (internal and external), internal suppliers, and vendors in order to receive the cooperation necessary to complete the component supply, and to provide technical assistance required to support customer schedules.
  • Responsible for managing overall projects for services & parts, including the development of contingency plans, as well as continuous efforts to develop change orders that bring value to customers and profitability to Voith;
  • Responsible for making logical decisions under extreme pressures to resolve customers’ problems.
  • Accountability on the success of the proposals & projects for services & parts above mentioned, including, but not limited to: commercial, technical, price level and customer satisfaction;

 

Qualifications

  • A Bachelor's degree in Engineering (Mechanical or Electrical) or an Associate’s degree in a related field with a corresponding work history.
  • Minimum of a five year experience in hydro power or supporting industry is required. 
  • Organizational skills combined with a high degree of accuracy and attention to detail. Highly developed report writing and technical skills are essential.
  • Must be able to consistently prioritize and complete multiple tasks in the time allotted with minimal supervision.
  • Travel will be sporadically required within the North America territory to visit Customer sites and follow up with suppliers with exposure to industrial environments. 

 

Physical Demands

The physical demands described here are representative of those that must be met by an Associate to successfully perform the key actions of job.

Talking  Frequently
Hearing Frequently
Sitting Frequently
Standing Frequently
Walking Frequently
Bending Frequently
Climbing Occasionally 
Reaching Occasionally
Prolonged Overhead Work NA
Pushing/Pulling NA
Kneeling/Squatting Frequently
Lifting Occasionally up to 25 lbs and more
Carrying Occasionally up to 25 lbs and more
Balancing  NA
Rotation/Twisting Occasionally
Keyboard Use Frequently
Using vibration tools/equipment       NA
Noise level Occasionally > 100dBA
Travel 20% (Domestic) 

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

 

Voith US Inc, is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.