About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 21,000 employees, sales of € 4.9 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Hydro is hiring for:

Technical Expert II  
York, PA

Summary – The incumbent in this role is responsible for service support and execution of standalone digital and automation projects in North America.   This role is responsible for successfully executing standalone digital and automation service projects.  Technical expert, digital & automation is tasked with working with customers to provide services and commissioning of projects on time as well as to generate opportunities to grow the Voith Service Business in North America. This role also works with key local stake holders to provide best in class service experience to the Voith customer base.

Responsibilities –

• Support strategy for sales growth in region/country
• Conduct customer visits as needed to generate growth
• Support sales and marketing of new services and products
• Grow customer relationships.
• Preparing/updating designs for customer projects
• Contributing to the Engineering team’s objectives for Process Improvement and Standardization
• Participating in proposals (OTO) to prepare preliminary design proposals.
• Operating CAD/CAE equipment to complete work assignments.
• Searches for and identifies OEM drawings in the archive and customer supplied drawing files.
• Using SAP to create BoMs (Bill of Materials) best suited for the manufacturing, sourcing, logistics and installation strategy.
• Participating in design reviews.
• Preparing design changes and processing change notifications.
• Supporting the disposition of non-conforming materials, machined/fabricated components and assemblies, and installed/tested assemblies as to adequacy for use.
• Understanding and following design schedules for project assignments.
• Keeping supervisors abreast of progress on assigned work (milestones reached, workload, challenges, and delays).
• Engaging vendors, manufacturing personnel, and field service personnel in defining manufacturing, installation, design solutions that reduce cost and risk.
• Supporting the quality department with continuous improvement and problem solving activities.
• Assisting Test Engineers during start-up and commissioning.  Evaluating test results and checking on guaranteed values.
• Preparing and completing technical data reports/forms when needed.
• Communicating with customers regarding their engineering design-related questions and concerns.
• Developing (with Sales and Key Account Management), supporting, and executing specific sales plans for identified growth accounts / positions. 
• Providing value to customers by working to identify specific needs and applying products as possible to address the need and leverage ongoing business.  Prepares product / application proposals.
• Presenting new products, technologies or concepts to sales, service, and customers.
• Perform System engineering for standalone and digital service projects.
• Perform detailed engineering for standalone and digital service projects.
• Perform field service on sites to perform commissioning of service projects.
• Manage on site resource and contractor supplier scheduling.
• Responsible for project profitability
• Working with customers to obtain necessary machine information for application development.
• Providing product training and supporting technical service
• Assisting with trial planning, customer proposals, trial evaluation and Continuous Improvement estimation and documentation.

Qualifications –

• Bachelor’s degree in Engineering or a related experience
• Minimum of 5 years’ experience in similar role
• Self-starting individual who can communicate with a wide variety of resources, both internally and externally
• Experience and technical understanding of Hydro turbines, generators, and balance of plant equipment
• Strong service mindset
• Mandatory requirement with knowledge of PLC, Control system for hydro turbines and Generators, Governors, HPU, Excitation system, BOPe and BOPm systems for the plant
• Ability to travel up to 60% to various customer/project sites.

Physical Demands –

Employees in this position are regularly required to walk, stand, and use hands to finger, handle or feel. They are frequently required to reach with hands and arms. They are occasionally required to sit, stoop, kneel, crouch, or crawl and talk or hear and regularly required to lift 10 pounds and occasionally required to lift to 50 pounds.  This position does require frequent travel.

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.