Share this Job

Manager of Service - Pacific North West (Incl. Alaska)

Date: Jan 19, 2022

Location: Springfield, Oregon, USA

Company: Voith Group


About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

For the Voith Hydro, HyService Product Development department, we are looking for:

Manager of Service - Pacific North West (Incl. Alaska)  


This position can located in the greater Alaska area. We need the employee to be located within 1 hour from a local airport!!


Responsible for quoting and execution of all OpEx (AMB2) projects in North America. Managing a team of Technical Advisors/Field Engineers to successfully execute OpEx service projects. Working with customers to generate opportunities to grow the Voith Service Business in North America. Work with key local stake holders to provide best in class service experience to Voith customer base.


Primary Responsibilities and Activities



  • Develop winning OpEx proposals.
  • Support strategy for sales growth in region/country.
  • Conduct customer visits as needed to generate growth.
  • Manage warranty and contractual claims.
  • Support sales and marketing of new services and products.
  • Grow customer relationships.
  • Manage opportunities in Salesforces
  • Customer advocate
  • OPM for AMB2




  • Project management for OpEx (AMB2) projects.
  • Responsible for overall project safety, quality and profitability.
  • Insure on-time delivery of projects
  • Manage on site resource and contractor supplier scheduling.
  • Responsible for overall direct employee management.
  • Responsible for project profitability.
  • Conduct RCAs as needed.
  • Manage T/A billable time to targets.
  • Support annual sales planning.
  • Invoicing and collections of payment.


Profile Required:


  • Intrinsically motivated.
  • Service mindset
  • At least 5 to10 years of experience in similar role.
  • University diploma in Engineering or equivalent industry experience.
  • Proven leadership record of accomplishment.
  • Project management experience.
  • Experience and technical understanding of Hydro turbines, generators and balance of plant equipment.
  • Comfortable with full accountability.
  • Good personal skills, team player.
  • Able to work in a team with remote participants.
  • Fully computer literate MS office suite.
  • Salesforces experience an asset.
  • 60% travel to various customer/project sites.


* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.


Voith Hydro is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.

Nearest Major Market: Eugene