About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Turbo is looking for Complaint Management Manager CV.

Complaint Management Manager CV
Complaint Management Manager CV

工作职责：

Coordinate and provide proper actions for customer complaint

协调（公司内部）妥善应对客诉

CM Record and CM report.

对客诉进行记录并形成报告

Prepare official complaint closure statement

形成最终给客户的客诉报告

Push quality improvement from the perspective of CM  

从客诉的角度推动质量改进

Claim data summary and analysis for failure investigation ，monthly report

数据汇总分析并组织故障解析，更新月报

Responsible for the safety management of the team

负责团队的安全管理工作

Implement company & department’s quality policy and goals 

贯彻公司和部门的质量方针、质量目标 

Warranty cost regular review and accrual forecast

质保费用分析及财务预提测算支持

岗位要求：

5 years working experience at related industry

5年相关行业工作经验

University graduate in mechanical background 

本科毕业机械相关专业背景

Working experience of customer complain management of relative industry

具备相关行业客户投诉管理的工作经验

Team leading experience

团队管理经验

Easy going, and good at listening and advising

善于与人沟通相处

Fluent English  

英语熟练

Familiar with quality tool, such as 8D report 

熟悉质量工具，比如8D