About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Turbo is hiring for:
 

Service Engineer
York, PA

Interested to learn about Voith? Check out our video "Voith Careers" on YouTube.

Reasons you’ll love working here: 

• Flexibility with Work/Life Balance 
• Competitive Compensation and Benefits Package 
• 401K with generous company match 
• Climate-Neutral Footprint Worldwide 
• Tuition reimbursement 

Summary
We are seeking a Service Engineer to support both customer service and internal service operations for rail gearbox and coupler products. This role bridges the gap between customer service, shop technicians, and engineering by supporting product complaints, providing technical guidance, and ensuring high-quality service and repair outcomes. The Service Engineer will directly interface with customer service to resolve issues while also guiding in-house technicians with diagnostics, repair processes, and best practices.

Responsibilities

Customer Support

• Act as a primary point of contact for customer service regarding technical issues, service needs, and complaint resolution.
• Investigate customer-reported issues, perform root cause analysis, and communicate findings clearly and professionally.
• Prepare and deliver service reports, corrective action summaries, and recommendations to the customer service team
• Provide occasional on-site technical support and troubleshooting at customer locations.

Internal Support to Shop Technicians

• Assist service technicians with technical guidance on inspection, testing, and repair of rail gearboxes, couplers, and subcomponents.
• Support and develop standard work instructions, troubleshooting guides, and service documentation.
• Train and mentor shop technicians in new repair methods, inspection criteria, and failure analysis techniques in alignment with Voith Global Standards.
• Ensure service jobs meet Voith specifications, quality standards, and safety protocols.

Complaint Management & Root Cause Analysis

• Support structured root cause investigations (using tools such as 5-Whys, FMEA, or Ishikawa).
• Develop and track corrective and preventive actions (CAPA) to ensure recurring issues are addressed.
• Share lessons learned with Global and Local engineering teams and production for continuous product and process improvement.

Documentation & Reporting

• Maintain accurate service records and inspection reports.
• Create technical reports for both internal stakeholders and customer distribution.
• Monitor and report service-related KPIs.

Qualifications

• Education: Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related technical field, or equivalent experience.
• Experience:
• 3+ years of service engineering, product support, or maintenance in rail, heavy mechanical systems preferred.
• Hands-on mechanical experience with gearboxes, couplers, or industrial drive systems preferred.
• Experience working directly with customers as well as supporting internal service teams preferred.
• Skills:
• Strong mechanical troubleshooting and diagnostic skills.
• Knowledge of root cause analysis methods and complaint resolution processes.
• Effective communicator, capable of engaging both technical teams and customers.
• Ability to read/interpret engineering drawings, schematics, and service manuals.
• Proficiency with MS Office, Siemens NX, ERP system familiarity is a plus.
• Ability to travel internationally for training and routine alignment with Global team.
• Expected European travel for 3-6 months for initial training

Competencies

• Customer-oriented with a professional, problem-solving approach.
• Collaborative team player who can support technicians, interface with engineers and communicate with all levels of the organization.
• Strong organizational skills with attention to detail and accountability.
• Continuous improvement mindset with a drive for product and process reliability.

Work Environment

• Based in the in-house service center, with direct involvement in shop repair activities.
• Occasional travel (≤35%) to customer sites for technical support, inspections, or investigations.
• Hands-on work with mechanical assemblies, requiring adherence to strict safety standards.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.