Loading...
 
Share this Job

Field Service Technician

Date: Jan 13, 2022

Location: Sacramento, California, USA

Company: Voith Group

2022-Mobility-768x295.png

 

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,000 employees, sales of € 4.3 billion and locations in over 60 countries worldwide and it thus one of the larger family-owned companies in Europe.


As a Service Technician you will be a factory representative responsible for providing service support to our dealers and customers in North America. Service support will include onsite visits as well as phone support. You will perform on site service audits to insure that proper repair techniques are being adhered to. You will be responsible for organizing, participating in and completing field service campaigns.


Field Service Technician  
Field Service / Shop Technician

 

ESSENTIAL FUNCTIONS:

  • Perform service calls at the dealer and customer level (hands on repair).
    • This position requires both domestic and international travel therefore the incumbent must be able to meet COVID-19 travel guidelines as defined by each country of travel.
  • Perform field audits to ensure that company repair guidelines are being adhered to.
  • Manage field service campaigns.
  • Develop and distribute service information to the market to include bulletin and manual updates.
  • Write customer service orders for in-house repairs.
  • Work as a shop technician when not in the field. 
    • Previous experience as a transmission technician is helpful. 
  • Assist Application staff with testing and application evaluations.
  • Communicate completely with the other members of the team.
  • Other tasks as determined necessary by Voith Management.

 

QUALIFICATIONS:

  • Technical degree from a 2 year college/university or other post-secondary institution.
  • 3 years related experience in service, or equivalent combination of education and experience.
  • Outgoing personality
  • Strong customer service orientation
  • Good written and verbal communication skills,
  • Computer literate, and the ability to work independently with a minimum of supervision
  • Possess automotive mechanical and electrical aptitude and a strong technical background

 

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.


Nearest Major Market: Sacramento