About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5,5 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Strategic Account Manager 
Southeast USA
 

Interested to learn more about Voith?  Check out our video: Voith #careers in North America: Join our team (EN) (youtube.com)

Reasons you’ll love working here: 

• Flexibility with work/life balance including a Hybrid schedule 

• Competitive compensation and benefits package 

• 401K with generous company match 

• Climate-neutral footprint worldwide 

• Tuition reimbursement 

Summary –

The responsibility of the Strategic Account Manager is to develop and execute a business plan to maintain / grow paper machine fabrics, rolls, spare parts and service business in a strategic account or group of accounts (mills).  The primary responsibility of this position is to understand customer goals and needs and to coordinate Voith’s response to those needs.  This position works closely with the key decision makers in each account and with various functions internal to Voith.  This is a hybrid position spanning two divisions of Voith Paper – Fabric & Roll Systems and Parts & Services.

Responsibilities –

• Build relationships with customers and decision makers to develop and encourage sales growth.
• Develop and maintain account plans aligned with regional strategy.
• Manage account inventories, claims and complaints, accounts receivable, and travel & entertainment expenses.
• Communicate regularly with sales manager and team members to ensure proper account coverage, service activities and outage support – both planned and unplanned.
• Collaborate with Voith customer service, manufacturing, applications, and administrative support to accomplish objectives.
• Maintain sales forecasting and manage growth opportunities for the future. 
• Maintain the customer relationship using various software (SalesForce, Global Vision, etc). 
• Make sales and service calls to customer mills to promote sales.  Perform routine inspections and technical service functions. Respond to unscheduled outages and specific needs as they arise. 
• Coordinate / assist in installations.  Keep the appropriate database updated for inventory management. 
• Promote value-added products and technical services and present any necessary data analysis or reports for customer understanding and acceptance.

Qualifications –

• High School Diploma or equivalent required.  Secondary education preferred but not required with relevant work experience.

• Experience in technical / industrial sales or experience in the paper industry preferred.
• Willingness to travel frequently, primarily by car.  Overnight hotel stays required at times.
• Excellent communication skills required, both verbal and written.
• Analytical thinking and familiarity with standard Microsoft software programs required.

Physical Demands –

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, climb stairs, handle or feel and reach with hands and arms.  Standard Personal Protective Equipment is required frequently including ear plugs, hard-hat, safety glasses and safety-toed shoes. 

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.