Customer Service Representative

About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.3 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

For the Inside Sales & Operations team of Voith Turbo Canada, we are looking for talents for the position of:

Customer Service Representative  
Mississauga, ON

The Customer Service Representative (Technical Inside Sales) reports the Manager of Operations and will support sales, service and operations teams with quoting, order entry, project management and purchasing in a demanding customer service oriented environment. 

Responsibilities

Customer Service:

• Support customers via phone or email with technical questions, troubleshooting, RFQs and all other inquiries
• Liaise with suppliers and internal teams (locally / internationally)
• Provide spare parts, units and service quotations to customers

Project Management:

• Accurate and detailed order entry in ERP system (Microsoft Dynamics, SAP) of spare parts, units and service orders
• Manage all open orders in order to meet the customer’s delivery, quality and technical expectations
• Create and expedite purchase orders for inventory and order fulfilment demands
• Occasional shop and warehouse support will be required

 Technical:

• Review tolerances and specifications
• Adjust existing CAD drawings based on customer application and maintain the Voith drawing directory
• Coordinate assembly of connection parts to new units
• Coordinate new unit drive shaft assemblies internally and at Voith production partner
• Manage quality control of units & customized parts: incoming and outgoing

  Operations:

• Support 6S audit and facility maintenance initiatives
• Support with HSE projects and continuous maintenance of documentation and systems
• Support with ERP system maintenance (i.e. price uploads, BOM list creation, etc.)
• Support inventory level analysis and adjustments to ensure accuracy and maintain stock levels
• Support continuous improvement efforts of standard operating procedures in order to increase efficiency and reduce errors.

   Other duties as assigned.

        All tasks above must be performed with strict adherence to Voith SOPs, directives, guidelines and authority matrix

Major Professional Interactions

Education

              Post-secondary education in mechanical field or relevant experience

Knowledge and abilities 

• Fluent in English with good communication skills
• Bilingual French/English, an asset
• Knowledge & experience in tolerances and fits, preferred
• Experience in creating CAD drawings, preferred
• Knowledge of mechanical equipment operation and components
• Proficient on Microsoft office suite
• Ability lift and carry up to 50 pounds

Working Experience

• Minimum 5 years of experience working in a similar industry (mechanical rotating equipment)

Other particularities for this position

• Travel within Canada and internationally for training or work    

Competency Profile

Competencies essential to succeed in this position:                                                                                   

• Self-confidence                                                                                                                              
• Results orientation                                                                           
• Flexibility and adaptability                                       
• Initiative                                                                       
• Interpersonal communication skills                        
• Conflict management                                                               
• Ability to show consideration                                           
• Autonomy                                                                              
• Customer orientation                                                
• Strategic abilities                                                             
• Decision making                                                         
• Prioritization                                                               
• Organization                                                               
• Analytical abilities                                                      
• Tolerance towards ambiguity                                  
• Quality orientation                                                    
• Discipline and rigor                                                    
• Entrepreneurship                                                       
• Stress management                                                   
• Self-management                                                       
• Problem solving                                                          
• Listening skills                                                             
• Abilities to work in teams                                         
• Ability to persuade                                                    

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith Turbo Inc., 4055 Sladeview Crescent, Unit 5, Mississauga, ON L5L 5Y1

voith.com/career