About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 21,000 employees, sales of € 4.9 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Turbo is hiring for:

Field Service Expert 
Mexico (remote)
 

Summary
The incumbent in this job works as the sole Voith representative in front of customers. A mindset of
customer satisfaction, quality service and safety first are required. The incumbent creates a long-term
trustful relationship with customers where the technical solutions are provided to meet customer business
needs.

Responsibilities

• Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Hydrodynamic and Geared Industrial products for the Power, Oil & Gas, and Mining & Metals sectors.
• Execute and lead task with great level of Safety standards.
• Provide commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith Hydrodynamic and Geared Industrial products for the for the Power, Oil & Gas, and Mining & Metals sectors.
• Provide customer support to operators via in person, phone and/or email.
• Work as part of a product group team to achieve/exceed service objectives.
• Provide documented service analysis and reports on both preventative maintenance and failure situations.
• Provide service support for direct sales force.
• Complete special projects as assigned by the Service Manager.
• Promote after-sales business, such as upgrades and maintenance programs

Qualifications and requirements

• 5-7 years of experience with field work and rotating machinery in the Power, Oil & Gas, or Mining & Metals sectors.
• Experienced Mechanical Technicians will be considered for this job; Mechanical Engineering Degree is not required but preferred.
• Mechanical power transmission experience is an asset.
• Bilingual in Spanish and English (spoken and written)
• Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.
• Ability to build and maintain successful working relationships with customers.
• Up to 70% travel – domestic across Mexico and international (US, Central America and Caribbean)
• Confident decision maker and able to work under pressure, with limited resourced
• Ability to read and understand technical manuals and drawings.
• Good knowledge of MS-Office
• Physical requirements: physically demanding job, must be able to work with heavy tooling, lifting devices. The role required the ability to crawl, kneel, climb ladders and stairs, and work long hours.

Why joint Voith Turbo Mexico?

• Permanent, full-time position
• German company, good reputation
• International, multi-cultural environment
• Local leadership
• Diverse company offering an inclusive environment for all