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Customer Service Engineer

Date: Jun 16, 2022

Location: Kunshan, Jiangsu, China

Company: Voith Group

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About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.3 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.


Voith is looking for Customer Service Engineer.


Customer Service Engineer  
Customer Service Engineer

Responsibilities:

■  Record the price history and work with sales department provide the Quotation per customer' request.
与销售一起给客户准备报价,并记录好价格。
■  Work with sales department and customer, provide the contract to customer.
与销售一起给客户提供相关合同。
■  Work with sales department and customer ,provide the bidding meeting documents per customer's request.
与销售一起给客户提供相关招标资料。
■  Record all the quotation &contract& bidding data and monitor the hit rate.
记录好所有的报价、合同、招标以及监控达成率。
■  Work with customer & sales department & Application & Manufacturing department about customers complain & claims and provide the settlement to customer.
与客户、销售、应用和生产部门一起处理相关客户报怨与投诉。
■  Work with customer &sales department & Application &Manufacturing department deal with the return fabrics
与客户、销售、应用和生产部门一起处理相关客户退货事宜。
■Work with operation department / product management department and arrange and adjust the delivery schedule according the customer's request.
与运营/生产部门一起跟据客户要求协调相关交货期。
■  Provide finished fabrics list to sales and push customer for the delivery monitor the inventory.
提供完工织物明细给销售,催促客户提货并监控库存情况。
■  Provide correct payment record to customer and push customer arrange the payment on time

提供正确的付款明细给客户,催促客户安排付款。
■  Provide the fabrics data for all the payment to finance department and get it invoiced and settle some relative problems met.
提供付款明细给财务,并协调解决相关增值税发票事宜。
■  Work with Inter-Co CSR, tracking the Inter-Co orders enter and the schedule.
与内部公司的CSR协助,跟踪并安排相关内部公司订单发货。
■  Work with shipping department arrange the delivery for the export fabrics and provide the shipping schedule to Inter-Co CSR
与物流部门协助安排国外发货并提供装运时间给内部公司CSR。
■  Work with planning & application &Inter-Co CSR and transfer the relative information between them
与计划及应运及内部公司CSR协助传递相关信息。
■  JDE system -Relative sales data enter and maintenance.
输入及维护JDE系统。
■  Monthly Report to CSR Manager / Reports upon Request
完成月销售报表/或要求提供的相关报表。
■  Other assignment by the Manager

经理指定的其它任务。

 

Requirements:

  •  Colleague Degree
  • Working experience with same or similar job