Responsibilities:
- Work with the customer as a member of their team to aid in the utilization, design and use of the dataPARC software in their production environment.
- Develops project objectives by reviewing project proposals and plans; conferring with management and customer.
- Train customers on use of software in production environment, on-site and remotely.
- Lead planning and discussion meeting with customer to identify their process analysis needs and help customer execute projects to meet those needs.
- Determines and develops project specifications by studying product design, customer requirements, and performance standards.
- Act as the ‘voice of the customer’ with internal development team to advise on product direction.
- Manage multiple projects with different customers, while meeting project goals and timelines.
- Provides timely engineering solutions to problems associated with project assignments.
- Develops or assists with the development of project schedules by studying project plan and specifications; calculating time requirements; sequencing project elements.
- Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.
- Contributes to team effort by accomplishing related results as needed.
- Work as part of team with customer to meet their specific needs for the software.
- Prioritizes routine work, respects schedule of others, flexible in response to changing environment.
- Maintains a favorable working relationship with all other company employees to foster aid and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
- Responsible for own personal safety, the safety of the team and those around you.
- Work in accordance with and enforce compliance with all BTG/Capstone’s policies (ex: Safety, Code of Conduct, Commercial Policy, Security Policy and Export Compliance) to maintain BTG/Capstone’s reputation and image.
- Participates in all training offered by Capstone as relevant to department or position.
- Communicates effectively with internal and external customers demonstrating a high level of confidentiality and respect.
Requirements:
- Bachelor’s Degree in Chemical Engineering or similar with experience
- Requirements analysis
- Design skills
- Project management
- Manufacturing methods and procedures
- Process improvement
- Technical understanding
- Documentation skills
- Process/project engineering
- SQL, VBA, and .NET
- Strong time management skills
- Demonstrates excellent oral and written communication skills
- Positive attitude
- Strong attention to detail and follow through
- Ability to use appropriate independent judgment to make decisions
- Ability to learn and apply organization policy and procedure
- Highly self-motivated and directed
- dataPARC software knowledge
- Configuration of system backend
- Knowledge on frontend configuration
- Able to train customer