About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5,5 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

For VPC, we're looking for your as a Customer Service Specialist.

Customer Service Specialist 
Customer Service Specialist
 

Responsibilities:

•  Record the price history and work with sales department provide the Quotation per customer' request.
• Work with sales department and customer, provide the contract to customer.
• Work with sales department and customer, provide the bidding meeting documents per customer's request.
• Record all the quotation &contract &bidding data
• Work with customer & sales department & Application & Manufacturing department about customers claims and provide the settlement to customer.
• Work with customer &sales department &Application &Manufacturing department deal with the return fabrics
• Work with operation department / product management department and arrange and adjust the delivery schedule according to the customer's request.
• Provide finished fabrics list to sales and push customer for the delivery.
• Provide correct payment record to customer and push customer arrange the payment on time and monitor the account receivable
• Provide the fabrics data for all the payment to finance department and get it invoiced and settle some relative problems.
• Work with sales department and provide the sales forecast monthly.
• Work with Inter-Co CSR, tracking the Inter-Co orders enter and the schedule.
• Work with shipping department arrange the delivery for the export fabrics and provide the shipping schedule to Inter-Co CSR
• Work with planning & application &Inter-Co CSR and transfer the relative information between them
• Work with sales department complete all kind of forms such as Order Cancellation Form\Debt Write off Form etc. and distribute to relative department.
• JDE system -Relative sales data enter and maintenance.
• Monthly Report to CSR Manager / Reports upon Request
• Other assignment by the Manager

Requirements:

• Bachelor's degree or above
• Fluent in English
• Proficient in Excel (including VLOOKUP, PivotTables/ Power Query/Power BI, etc.)
• Strong communication and coordination skills
• Digital Skills 
• Proficiency in basic data analysis using Python/SQL
• Experience with low-code platforms (Like Power automate, Power Apps)