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Parts Service Manager

Date: Aug 27, 2021

Location: Brossard, Quebec, Canada

Company: Voith Group


About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

For the Voith Hydro, After Market Business department, we are looking for:

Parts Service Manager  


Summary –  

Responsible to provide overall leadership through the entire project life cycle (from proposal phase to delivery) to supply parts for hydroelectric power plants equipment, including, but not limited to turbine, generator, balance of plant electrical & mechanical and automation. This includes facilitating decision making process throughout the project, interpretation of the contract documents, providing the interface between the company resources and customer to successfully complete the projects.


Responsibilities –

  • Responsibility for leading the proposal efforts (cost, schedule, scope, quality, etc.) to provide accurate and concise offers for Parts supply in line with contract requirements and customer specifications;
  • Responsible for overseeing the Sales Order number creation, as well as the budget uploading into the WBS when OTO proposals turn into OTC orders;
  • Responsible for handling the SAP transactions necessary to properly manage Parts orders;
  • Responsible for maintaining good working relations with customers (internal and external), internal suppliers, and vendors in order to receive the cooperation & commitment necessary to successfully complete the projects;
  • Responsible for the overall management of projects for Parts supply, including the development of contingency plans, as well as continuous efforts to develop change orders that bring value to customers and profitability to Voith;
  • Responsible for making logical decisions under extreme pressures to resolve customers’ problems;
  • Accountability on the success of the proposals & projects for parts supply, including, but not limited to: commercial, technical, pricing and customer satisfaction.


Qualifications –


  • Minimum College diploma in a technical field, paired with corresponding work history.
  • Minimum of a five year experience in hydro power, with knowledge on turbine and generator components. 
  • Organizational skills combined with a high degree of accuracy and attention to detail. Highly developed report writing and technical skills are essential.
  • Must be able to consistently prioritize and complete multiple tasks in the time allotted with minimal supervision.
  • Travel will be sporadically required within the North America territory to visit Customer sites and follow up with suppliers with exposure to industrial environments. 


Physical Demands


The physical demands described here are representative of those that must be met by an Associate to successfully perform the key actions of job.


Talking                                                    Frequently

Hearing                                                  Frequently

Sitting                                                     Frequently

Standing                                                 Frequently

Walking                                                  Frequently

Bending                                                  Frequently

Climbing                                                 Occasionally

Reaching                                                Occasionally

Prolonged Overhead Work                N/A

Pushing/Pulling                                     N/A

Kneeling/Squatting                              Frequently

Lifting                                                      Occasionally up to 25 lbs and more

Carrying                                                 Occasionally up to 25 lbs and more

Balancing                                               N/A

Rotation/Twisting                                Occasionally

Keyboard Use                                       Frequently

Using vibration tools/equipment      N/A

Noise level                                             occasionally > 100 dBA

Travel                                                     Occasionally


* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.