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Service Manager

Date: Apr 23, 2021

Location: Brossard, Quebec, Canada

Company: Voith Group

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About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.


For the Voith Hydro, Proposals department, we are looking for:


Service Manager  
Brossard, QC

 

Responsible for quoting and executing all OpEx projects in Quebec. Coordinates internal teams and interfaces with the customers. Working with customers to generate opportunities to grow the Voith Service Business. Ensures best in class service experience to our customer base.

 

Primary Responsibilities and Activities

 

OTO (Proposals and business development)

  • Develop winning proposals.
  • Support strategy for sales growth in Quebec.
  • Conduct customer and powerplant visits.
  • Support sales and marketing of new services and products.
  • Grow customer relationships.
  • Manage opportunities in SalesForce

 

OTC (Project execution)

  • Project management for OpEx projects.
  • Responsible for overall project safety, quality, scheduling and profitability.
  • Manage internal resources and sub-contractors as required.
  • Conduct Lessons Learned as needed.
  • Invoicing and collection of payment.

 

Profile required :

  • Self-motivated, curious and able to create customer relations
  • Bilingual (French and English) and good communicator
  • Team leader and unifier
  • Knowledgeable in hydroelectricity (turbines, generators, auxiliary systems)
  • Service experience (asset)
  • Engineering or equivalent diploma (asset)
  • Project management experience (asset)
  • Knowledge of MS Office
  • SalesForce experience (asset)
  • Available to travel about 3 days per week within Quebec

Voith Hydro is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.