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Technical Sales Specialist III

Date: Apr 17, 2021

Location: Appleton, Wisconsin, USA

Company: Voith Group

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About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.


For the Voith US Inc., Engineering & Order Process department, we are looking for:


Technical Sales Specialist III  
Appleton, WI

 

Summary –

  • To function as an inside sales person for the Repair department.   This position is responsible for researching existing components, evaluating returned items, estimating repair materials and costs associated with them; along with creating production order routings for evaluations.

 

Responsibilities –  

  • Issue RGA paperwork to the customer for equipment to be repaired.
  • Create preliminary routings and production orders for evaluating incoming items to see if they can be repaired.
  • Assist manufacturing operations with determining the best way to repair components and parts.
  • Develop cost and time estimates to repair a given item.
  • Drawing, parts and pricing research.
  • Create and follow up on quotes and orders.
  • Document and review repair history.
  • Track customer orders.
  • Assist Assembly personnel with discrepancies.
  • Perform other duties as assigned.

 

SUCCESS FACTORS (Knowledge, Skills and Abilities Required)

  • Proficient in the use of computers utilizing Windows based programs as well as being able to learn and utilize the SAP system and legacy systems for every day work requirements.
  • Strong communication skills, both, verbal and in writing with good customer relation skills.
  • Pertinent organizational skills necessary to meet deadlines, work under stress and perform in a multitasking role.  
  • Ability to operate independent of daily direction, i.e. "sees what needs to be done and does it." If necessary works overtime.
  • Ability to operate within a team structure


Experience –  

  • Strong communication skills, both, verbal and in writing.
  • Strong Customer relation skills.
  • A good mechanical aptitude with the ability to read mechanical drawings and bills of materials is required.
  • Knowledge of a manufacturing facility (machining, welding and assembly, etc.).
  • Proficient in the use of computers utilizing Windows based programs as well as being able to learn and utilize the SAP ERP system and the legacy AS400 BPCS system for every day work requirements.

 

Qualifications –

  • A technical school or college level degree and or equivalent experience desired.
  • Minimum of a two to three year experience in the pulp and paper or supporting industry is desired.   
  • Experience working around or on Paper Machine equipment a plus.
  • SAP experience highly desired

 

Physical Demands –

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Activity

None

< 3 hours/day

3 -6 hours/day

> 6 hours/day

Stand

 

X

 

 

Walk

 

X

 

 

Sit

 

 

X

 

Use hands to finger, handle, & feel

 

 

X

 

Reach with hands & arms

 

X

 

 

Stoop, kneel, crouch

 

X

 

 

Climb

 

X

 

 

Crouch

 

X

 

 

Balance

 

X

 

 

Reach

 

X

 

 

Talk or hear

 

 

X

 

Look at a computer screen

 

 

X

 

Lift up to 10 lbs

X

 

 

 

Lift up to 25 lbs

X

 

 

 

Lift up to 50 lbs

X

 

 

 

Lift up to 100 lbs

X

 

   

Lift more than 100 lbs

X

 

   

 

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.


Nearest Major Market: Appleton
Nearest Secondary Market: Oshkosh