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Field Service Technician, Automation

Date: Oct 10, 2021

Location: Appleton, Wisconsin, USA

Company: Voith Group


About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

For the Voith US Inc., Mechanical Services department, we are looking for:

Field Service Technician, Automation  
Appleton, WI



  • The Digital AUT, IIoT Service Specialist will be responsible for all project related services, field services, after market services, and technical sales support related to the Voith Digital AUT, Papermaking 4.0 portfolio.  Additionally, this position will require the ability to prepare budget and firm proposals as part of the Voith proposal team, including regular interaction with Voith Subject Matter experts, both local and global.


  • Strong technical understanding of all components related to a digital automation, IIoT infrastructure, including PC’s, servers, network architecture (switches, bridges, firewalls, etc), cloud based computing, and network security.
  • Project related activities including installation supervision, systems checkout, comissioning to customer acceptance, and project closure.
  • After market support, including technical support, systems spares, etc. as outlined in Voith Paper service agreements.
  • Continual communication with installed base customers to ensure high utilization, performance, and long term sustainability of Voith Papermaking 4.0 solutions.


Additional Responsibilies:

  • Preparation of all budget and firm proposals, including all related MARCOM supporting Voith Digital AUT, Papermaking 4.0 opportunities.
  • Work directly with Voith Subject Matter Experts (N.A and Heidenheim DE ) supporting sales strategies, customer feedback, and continual improvement to sales processes.



  • The successful candidate must be willing to participate in all product, solutions training related to Voith Digital AUT, Papermaking 4.0 solutions.  Training will be held at Voith Global Headquarters located in Heidenheim Germany.



  • Minimum of 3 years experience in the paper/board industry.
  • Needs to be able to link the paper making process to the controls engineering part of PM4.0.
  • Needs Data base knowledge, network, cloud based system operation.
  • Paper industry control engineering and paper/board process engineering knowlege.
  • Understanding of QCS measurement and able to link with laboratory measurements.
  • Understanding of all lab tests for quality of the paper (Stfi, Mullen, Cobb, slip, freeness, etc.) and how these parameters are influenced by the papermaking process.


Physical Demands -

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.



Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law