About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.3 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

The Voith US Inc. Customer Service Department, is looking for:

Customer Service Coordinator II  
Appleton, WI

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Summer Hours
• Dress for Your Day Dress Code
• Great Compensation and Benefits Package including 401K with up to 5% Match AND a 3% Company Contribution to Start
• Paid Time Off and 10 paid Holidays per Year
• Climate-Neutral Footprint Worldwide
• Leadership and Professional Development Opportunities
• Health and Wellness Benefits

Career development: Plan on developing both professionally and personally. Voith Learning & Development, team creates classes, seminars, and beyond-the-classroom tools that help employees understand Voith’s culture, organization, values, and role in the world.

Benefits: Our range of offered benefits can include medical, dental, vision, life insurances, starting on first of month, employee discounts, 401(k) savings plans, service awards, tuition reimbursement, referral bonuses and more! Find out which benefits you'll get after you choose your role with us.

Life work balance: Paid time off starting at 16 days in your first year of employment plus 10 paid holidays.

Job Summary:

As a Customer Service Representative at Voith Paper Fabrics and Roll Systems (FRS) you will serve as a first point of contact for customers from specific accounts. Additionally, you will be responsible for supporting the Sales team in quoting, pricing, and invoicing of our products to the customers.

Job Duties and Responsibilities:

• Handles general correspondence and inquiries on a wide array of topics from both paper mill and field personnel in a timely and professional manner for press felts; enters incoming orders and verifies pricing information (at time of order and prior to invoicing); mails acknowledgements, order status reports, and recommendations; takes releases, makes necessary "ship to" changes; reconciles warehouse inventories and balances; monitors inventories of complete felts ordered here and made elsewhere; follows up on potential warehouse damage of product; sends periodic ISO review letters; updates/routes mill name and personnel changes.

• Reviews necessary e-mails and voicemails any information relative to the position and to establish a familiarity with the account base and field personnel; takes appropriate action.

• Fulfills the duties various other customer service representatives as assigned during vacations and absences.

• Responsible for all quoting, pricing and invoicing.

• Accountable to the Customer Service Manager for the proper interpretation and fulfillment of this function; for specific and general responsibilities; for related authority and relationships; and for additional duties as assigned.

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.