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Customer Service Specialist CSS

Date: Jan 22, 2019

Location: Appleton, Wisconsin, USA

Company: Voith Group


For the Voith Paper, Customer Service department, we are looking for:

Customer Service Specialist CSS 
Appleton, WI 

Summary – The Inside Sales / Customer Service Specialist (CSS) will function as an inside sales person for Spare Parts customers.  This position will include parts identification, researching, costing and setting list pricing, quoting, customer follow up, order processing as well as any additional, support functions to the Regional Sales Managers (RSM’s) as well as any Voith Paper personnel requiring spare parts business segment assistance.


Responsibilities –

  • The Customer Service Specialist (CSS) will be responsible for researching, preparing and following up on quotations as well as order entry functions relating to Spare Parts (65% time spent)
  • The CSS will develop market pricing based on the guidelines in place (10% time spent)
  • The CSS will develop delivery times based on the guidelines in place (5% time spent)
  • The CSS, when necessary, will help to expedite orders by working with the internal Voith groups (15% time spent)
  • The CSS will cover night and emergency calls from customers on a rotating basis with other CSS’s (5% time spent)
  • Performs other duties as assigned
  • The requirements listed in this job description are representative of the management’s assignment of essential function, with knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
  • Proficient in use of computers utilizing Windows based programs as well as being able to learn and utilize the SAP ERP system and the legacy AS400 BPCS system for every day work requirements.
  • Strong communication skills, both, verbal and in writing with good customer relation skills.
  • Pertinent organizational skills necessary to meet deadlines, work under stress and perform in a multitasking role.  
  • Ability to operate independent of daily direction, i.e. "sees what needs to be done and does it." if necessary works overtime.
  • Ability to operate within a team structure.


Qualifications –

  • Minimum of a two to three year experience in the pulp and paper or supporting industry is desired.   
  • A good mechanical aptitude with the ability to read mechanical drawings and bills of materials is required.
  • Some travel, depending on territory location, will be required (up to 10%) within the NAFTA region to visit and follow up with customers with exposure to industrial environments.
  • A technical school or college level degree and or equivalent experience desired.
  • Experience working around or on Paper Machine equipment a plus.
  • SAP experience highly desired


Physical Demands -  

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.


Why join Voith? Qualified, motivated and loyal employees are the engine for our innovative capability and competitiveness. The willingness to think ahead and an enthusiasm for technology is what all Voithians have in common. For our Group Division Voith Paper we search for employees that are respectful team players and as diverse as our markets. Use your chance – at Voith.


Voith Paper is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.


Sounds like you? Apply now and become a Voithian! If you are interested in this position, please send us your application using the link at the bottom of this page. For further questions please contact:


Please apply on Voith Career Website and below is the link to apply:


Nearest Major Market: Appleton
Nearest Secondary Market: Oshkosh