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About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 21,000 employees, sales of € 4.9 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.


At Voith Paper, we are looking for a..


Customer Service Coordinator 
Appleton, Wisconsin

 

Reasons you’ll love working here:

  • Flexibility with Work/Life Balance
  • Hybrid Schedule and Summer Hours
  • Dress for Your Day Dress Code
  • Great Compensation and Benefits Package including 401K with up to 5% Match AND a 3% Company Contribution to Start
  • Paid Time Off and 10 paid Holidays per Year
  • Climate-Neutral Footprint Worldwide
  • Leadership and Professional Development Opportunities
  • Health and Wellness Benefits

 

Career development: Plan on developing both professionally and personally. Voith Learning & Development, team creates classes, seminars, and beyond-the-classroom tools that help employees understand Voith’s culture, organization, values, and role in the world.

 

Benefits: Our range of offered benefits can include medical, dental, vision, life insurances, starting on first of month, employee discounts, 401(k) savings plans, service awards, tuition reimbursement, referral bonuses and more! Find out which benefits you'll get after you choose your role with us.

 

Life work balance: Paid time off starting at 16 days in your first year of employment plus 10 paid holidays.

 

Summary:

The Customer Service Coordinator will function as an assistant to the inside sales personnel for Spare Parts customers.  This position will include parts identification, research, costing and setting list prices, quoting, order processing and any additional support functions to the Customer Service Specialists (CSS’s) as well as any Voith Paper personnel requiring spare parts business segment assistance.

 

Responsibilities:

  • The Customer Service Coordinator (CSC) will support the CSS’s with order entry, processing quotes, proposals and associated customer related inquiries (65% time spent).
  • The CSC will develop market pricing based on the guidelines in place (10% time spent).
  • The CSC will develop delivery times based on the guidelines in place (5% time spent).
  • The CSC will oversee the Spare Parts mailbox and research and resolve dunning lists and undetermined territory inquires (15% time spent).
  • The CSC will be responsible for answering incoming calls to Customer Service and forward to correct personnel (5% time spent)
  • Performs other duties as assigned
  • Proficient in use of computers utilizing Windows based programs as well as being able to learn and utilize the SAP ERP system and the legacy AS400 BPCS system for every day work requirements.
  • Strong communication skills, both, verbal and in writing with good customer relation skills.
  • Pertinent organizational skills necessary to meet deadlines, work under stress and perform in a multitasking role.  
  • Ability to operate independent of daily direction, i.e. "sees what needs to be done and does it." if necessary works overtime.
  • Ability to operate within a team structure.

 

Qualifications:

  • A technical school or college level degree and or equivalent experience desired.
  • Minimum of a two to three year experience in the pulp and paper or supporting industry is desired.   
  • SAP experience highly desired
  • Spanish speaking and writing ability beneficial.

 

Physical Demands:

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!

 

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.


Nearest Major Market: Appleton
Nearest Secondary Market: Oshkosh