About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.5 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Customer Service Specialist II  
Appleton, WI

Your tasks:

• Receive customer inquiries and respond in a timely manner
• Quotations (technical, commercial, and pricing)
• Creation of service and spare parts quotes according to customer specifications or parts list.
• Clarification of purchase prices of spare parts according to the design and price list.
• Orders (technical and commercial)
• Complaints + nonconformities (technical clarification with application technology, commercial clarification with sales)
• General technical clarifications (customer and production)
• Interface between Applications Engineering – Production – Design – Customer
• Handling of Shipping / Logistics

Your profile:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Navigating various computer software programs and capable data entry skills.
• Collaborates well with colleagues, customer resources and production to deliver products in a timely manner.
• Willing to accept new tasks based on the needs of the business / region.
• Builds and maintains ongoing relationships with regional sales/service team, application engineers and customers.
• Customer service experience or similar required.
• Minimum of a High School diploma or equivalent.
• Must be able to prioritize and manage multiple, complex tasks with a high level of accuracy.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times
• Occasionally required to handle and repack products

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.