About OnCare:

Join OnCare Digital Assets and become part of a team of empowered industrial electronics professionals that create award-winning automation solutions for the major paper mills of North America. OnCare Digital Assets is the largest third-party Quality Control System service provider on the continent, providing automation support to pulp C paper industry

leaders.

Position Summary:

A Business Manager leads service business through developed business plans, and delivery and execution of service solutions in compliance with customer specifications and

contractual agreements, leading a team of field personnel, managing a PCL, growing the service business inside existing and new customer locations, and reporting the current and future performance of the department. Key responsibilities include daily engagement and teaming with customers, team members, sales and marketing, and project operations to

ensure customer satisfaction, excellence in delivery, and profitable growth.

Key Responsibilities:

• Develop long-term, high quality sustainable business relationships with customers by engaging with management teams and consistently exceeding expectations
• Ensure timely and cost-effective management of service contracts by providing preventive maintenance and service according to contract requirements, ensuring guaranteed customer savings, delivering on commitments, and maximizing

customer satisfaction and peace of mind

• Actively participate in sales pursuits and project implementation with appropriate Account Managers.
• If capable, operate as a working leader on existing customer contracts in support of service operations

• Manage overall PCL including department budget, location costs, and team

compensation. Take full responsibility for achieving cash goals, including actions in support of past due receivables collections

• Lead contract reviews and negotiations with service customers and vendors to maximize contract retention
• Report, analyze, interpret, and maintain monthly, quarterly, and annual financial and operating estimates on revenue and cost, data/variances to regional management
• Lead by example to establish and maintain positive employee relations and maximum productivity by fostering open communication, providing regular performance feedback and ongoing talent assessment, identifying, and communicating goals for measuring team performance, conducting career

development discussions with reports and help them to build development plans in support of current and future technology needs as well as customer relations skills

• Coach team members to drive achievement of customer results, implementation of process improvements, customer satisfaction and increase performance levels wherever possible
• Effectively manage a dispersed and culturally diverse services team
• Champion our safety culture through demonstrated understanding, commitment and action supporting the organizations safety and environmental

requirements/regulations

Qualifications:

• Bachelor’s degree in engineering or relevant job experience
• Must have at least 5 years of managing service solutions, customer expectations, and PCL
• Successful experience servicing industrial automation, technical

knowledge/application of Quality and Distributed Control Systems (QCS/DCS) and process control

• Understanding of Good Maintenance Practices, Root Cause Failure Analysis, and task scheduling