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CV Customer Complaint Engineer

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日期: 2019-1-23

地点: 上海, 上海, 中国

公司名: Voith Group

 

 

150 多年以来,福伊特的科技成果一直启发着世界各地的客户、业务伙伴和员工。可持续发展的经济策略是我们公司历史上的重要组成部分,它印证了我们的思想与行动。

 

For the Voith Turbo, department Dealer Management & AMB, we are looking for you as a CV Customer Complaint Engineer
 

CV Customer Complaint Engineer 
CV Customer Complaint Engineer 
 

  • Request & compile relevant data from the field
  •  Enter complaint in the central database
  •   Direct handling of "minor issues“
  •  Complaint evaluation and analysis.
  • . Organize the regularly meeting for products claim with related dept. and product group
  •   Quality Cost Report preparing
  •  Updating and tracking the effectiveness of the corrective action with the related dept. and product Group
  • Prepare official complaint closure statement (if necessary), including the internal invoicing
  •  Organize / attend the customer-organized “Quality failure” related meeting
  •  Interface of quality complaints (from VTCN) to Product Group in headquarter
  •  CM process driving and optimizing
  • marketing support partially
  • Other tasks assigned by supervisor

 
  • 1, University graduate in mechanical background
  • 2, 8 years working experience with at least 3 years in customer complaint area
  • 3, Familiar with quality tool, such as 8D report, FMEA
  • 4, Good communication skill and rich experience of coordination with cross-functional and global virtual team.
  • 5. Good command of English in verbal and writing.
  • 6 Excellent customer service management.
  • 7 Commercial vehicle experience is must.

 

Why join Voith?

Qualified, motivated and loyal employees are the engine for our innovative capability and competitiveness. The willingness to think ahead and an enthusiasm for technology is what all Voithians have in common. For our Group Division Voith Digital Solutions we search for employees that are respectful team players and as diverse as our markets. Use your chance – at Voith.


 

Sounds like you? Apply now and become a Voithian! If you are interested in this position, please send us your application using the link at the bottom of this page. For further questions please contact: RecruitingApacHRGBS@voith.com


 

 

 

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